Hello! I’m Francis, in charge of AIOps at AnotherBall, where I work on applying AI to internal operations. This post is about how we rebuilt our CS flow around AI — bringing first reply time from 1,186 minutes down to under a minute and ending up with more insight into our users than ever. Moving to ChatwootWe were originally using Zendesk for customer support. Users would submit a form from the …

Hi! We’re the AnotherBall Mobile Engineering Team. Our app “Avvy” has a somewhat complex architecture: we use KMP (Kotlin Multiplatform) to share business logic across iOS and Android, and Unity as a Library (UaaL) to embed Unity’s 2D avatar rendering into our native apps. In this article, we’ll share how we coordinate five repositories and how much we’ve automated with GitHub Actions. Repository…

Hi there!We’re RIO (@rioX432) and Apippo (@A5th_Faris) from the AnotherBall Mobile Team. We work on Android/iOS development for Avvy using KMM and Compose Multiplatform. Since we actively use AI for native code development every day, Kotlin Fest 2025 was packed with topics directly relevant to our daily work. We attended Kotlin Fest 2025 held on November 1, 2025! This year featured presentat…

Hi, I’m @ramenshim, CTO of AnotherBall.As we approach the end of the year, I’d like to look back and share how we accelerated our company into “Bakusoku Mode” with AI from April to June.“Bakusoku” — a Japanese term meaning “explosive speed,” or moving fast and decisively — captures the spirit of how we pushed our organization forward.Before these initiatives, only a handful of people used AI. A q…